Freight and Delivery Information

Fast and Reliable Delivery

At iDirect Promo, we pride ourselves on delivering your merchandise quickly and efficiently. If you have a tight delivery schedule, we’re here to help you meet it. Call us today to discuss your needs, timelines, location, and we’ll provide clear guidance on what can be achieved.

Key Considerations

• Production Time vs. Delivery Time: Production time is separate from delivery time. Remember, remote areas such as Darwin may take longer to receive shipments from our dispatch point in Melbourne.
• Bulk Shipping: Orders are often sent in bulk and typically use courier services. Our team can provide you with a delivery estimate.
• Custom Orders: Since products are custom-made and decorated, they cannot be shipped the same day as ordered.
• Order Process: Production begins once we receive your order, along with artwork, proof approval, and payment confirmation.

 
If it’s possible to meet your timeline, we’ll make it happen. Let us know how we can assist you!

• The images and descriptions of products displayed on our website are for illustrative purposes only. Actual products may vary in colour size and design.
• Delays may occur due to unforeseen circumstances such as inventory shortages equipment malfunctions or natural disasters.
• Due to the customised nature of promotional products and print services returns and refunds are only accepted in cases of product defects or errors on our part. Clients must notify us of any issues within 7 days of receiving their order.
• Local stock levels stated are approximate and may not be fully accurate. If require exact stock quantity please request physical stock count prior to placing order.
• Overseas services such as China Express may be effected by shipment weather or custom delays which are out of our control. If you have a critical deadline we always recommend ordering locally instead.
• We reserve the right to change product information and pricing without notice.
• Eco Disclaimer: Each eco material item is individually unique. Colours and grains will vary from item to item no two items will engraved with the same outcome.
• Confectionery Disclaimer: Select bulk confectionery are supplied without nutritional panels and contents labels. It is resellers responsibility to meet food safety regulations. Labels can be computer generated and PDF templates are available. Confectionery is sourced from multiple manufacturers. Variations in bag and size may apply. If in doubt please request a sample from current stock. Due to the manufacturing process some breakup of confectionery is unavoidable. Always show samples and obtain client acceptance before committing to orders. Due to health regulations once confectionery has left our premises product cannot be returned for credit under any circumstances. We recommend confectionery is stores in a cool dry area with a temperature of less than 22 degrees. Flavors and colours may vary from shipment to shipment. Average shelf life is approx. two years from manufacturing. Contact us if you are concerned.
• Shelf Life: This item will have approximately twelve to twenty-four months shelf life from manufacturing. Contact us prior to ordered if this is a concern.

Our Guarantee

At iDirect Promo, we prioritize your satisfaction. We guarantee high-quality products crafted to meet your expectations. Our commitment includes:

• Product Quality: Durable and visually appealing materials.
• Customization Accuracy: Proofs are provided for your review before production begins.
• On-Time Delivery: We aim for prompt delivery and will notify you of any delays.
• Satisfaction Guaranteed: Contact us within 7 days of stock arrival for concerns. We offer replacement, repair, or refunds if acceptable.

 
For returns and exchanges, review our Terms and Conditions Policy.