Bamboo Tea Towel

Freight and Delivery Information

Fast and Reliable Delivery

At iDirect Promo, we pride ourselves on delivering your merchandise quickly and efficiently. If you have a tight delivery schedule, we’re here to help you meet it. Call us today to discuss your needs, timelines, location, and we’ll provide clear guidance on what can be achieved.

Key Considerations

• Production Time vs. Delivery Time: Production time is separate from delivery time. Remember, remote areas such as Darwin may take longer to receive shipments from our dispatch point in Melbourne.
• Bulk Shipping: Orders are often sent in bulk and typically use courier services. Our team can provide you with a delivery estimate.
• Custom Orders: Since products are custom-made and decorated, they cannot be shipped the same day as ordered.
• Order Process: Production begins once we receive your order, along with artwork, proof approval, and payment confirmation.

 
If it’s possible to meet your timeline, we’ll make it happen. Let us know how we can assist you!

Our Guarantee

At iDirect Promo, we prioritize your satisfaction. We guarantee high-quality products crafted to meet your expectations. Our commitment includes:

• Product Quality: Durable and visually appealing materials.
• Customization Accuracy: Proofs are provided for your review before production begins.
• On-Time Delivery: We aim for prompt delivery and will notify you of any delays.
• Satisfaction Guaranteed: Contact us within 7 days of stock arrival for concerns. We offer replacement, repair, or refunds if acceptable.

 
For returns and exchanges, review our Terms and Conditions Policy.