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Sample Policy

We understand how difficult it will be for you to make a decision on which promotional product to choose over the internet, we highly recommend you to request a sample before your order is placed to ensure you are happy with the quality and look of the product.

  • We are more than happy to provide samples on request, but it will incur a cost, the sample cost is listed on each product page which combines item cost and freight charges.
  • All the samples are shipped via the most economical ways unless otherwise requested. For the same day dispatch, the sample order has to be received before 2 pm.
  • We have no control of Freight Company and take no responsibility for any sample damaging and missing once the samples have left our facility.
  • All the samples are undecorated blank stock, if you would like to have a printed sample with a random logo, we will do our best to search for you while we don’t stock all printed items.
  • If you would like to have the sample printed with your logo, it will be regarded as a pre-production sample which will cost you extra of setup cost + $40 per colour per position, for our members, 50% of this preproduction sample cost will be credit back if an order is placed (more benefits for members, we strongly recommend you to register yourself as a member for $50/year), please quote with us first.
  • Before you place a sample order with us, we would like to suggest you shop around and compare the products and prices, sometimes not only the price matters, to get what you want and most suitable products are more important, but we are guaranteed the best prices.
  • All the samples are not refundable and cannot be returned.