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Terms and conditions

As soon as you submit an order with us, these Terms and Conditions will automatically form a contract between customer and idirectpromo which will apply to the whole process of customer's order from placing order to receiving goods, please read these Terms and Conditions carefully before placing your order as they contain very important information which relates to your order processes.

Placing Orders

Clients can place order through idirectpromo website, but the emailed or faxed orders are also accepted, all orders must be in writing with company letterhead or customer’s official purchase order form which must have customer’s name, address, phone number, ABN number, and purchase order number, verbal purchase order and instructions will not be accepted.

Minimum Order

Every product has a minimum quantity to be ordered, every order will have to meet the minimum quantity, and any orders below the minimum quantity will not be accepted.

Services

idirectpromo provides 3 standard service options to best suit your requirements: 5 working days express by air,10 working days by air and 28/38 working days by the sea, the working days mean the total number of days from art approval to dispatch, does not include weekend and public holidays, the delivery time from idirectpromo to your destination is not included(please see the estimated delivery time on Free Delivery page). 

Changes to Orders

Any changes to the order must be in writing and must be approved by the client before the changes becoming effective. Any incurring cost for those changes will be the customer’s responsibility and the production time will be reset.

Order Cancellations

The cancellation requests must be in writing, any verbal cancellation will be followed by an email confirmation. The cancellation is purely depending on the status of the order, the order cannot be canceled when the production has been completed. The customer is responsible for any incurred costs such as setups, printing, artworks, packaging etc. There will a $35(non-members) or $25(members) minimum restocking charge for blank stock order plus any of freight costs.

Repeat Orders

The repeat order is the order which has been done with idirectpromo previously, not with other companies. The repeat setup is $50/colour/location, we only keep artwork for 3 years, orders placed after 3 years will be treated as a new order.

Stock Availability

idirectpromo cannot guarantee the stock availability for client’s order as the stock is based on first come first serve. Please always call to check the stock for the order. We may notify client for stock shortage even after we confirmed stock availability due to the faulty stock or item colour changed after a period of time during production.

Stock Reservation

We can only hold the stock for 24 hours for a written official order, without following up the held stock will be released if required.

Online Prices

idirectpromo reserves the right to change prices without notice due to the currency and material price fluctuations. Please always refer to our online prices for your orders.

Website

The product colours, images and printing sizes on our website are only the indication must not be used for exact colour matching.

Artwork

Please refer to our Artwork Guidelines for more information.

Colour Matching

100% PMS colour matching on printing cannot be achieved due to printing on the different substrate. 5% off colour is acceptable as the industry standard allows. If the exact colour matching is requested please order a sample before production which may incur a sample cost, please refer to Sample Policy for more information.

Samples

Please refer to our Sample Policy for more information

Payment

Please refer to our Payment Policy for more information.

Quantity Overs/Unders

The Quantity customer received may not be the exact same quantity as per ordered amount, 3% above or below ordered quantity is acceptable as a full shipment. Request for exact quantities may incur a surcharge.

Delivery

For members, our products are national wide free of delivery except for those products on sale or special, for non-members, the delivery charges will be applied (please contact us for quote), we strongly recommend our clients to Register themselves as a member. Please check carefully when submitting orders, the prices will be double confirmed with our customers before processing the orders.

We are using our economy freight service for our normal delivery, the estimated delivery time can be found in Free Delivery page, for any express delivery, please contact us for the extra cost.

idirectpromo is reliant on external freight forwarders and cannot control weather conditions or human input, we will endeavor to have orders here in the stated time. We will not, however, be responsible should one of these external factors be involved with a deadline being missed. We will though do everything we can to assist should this unfortunate issue arise.

Split delivery is available at $12 per additional delivery location.

The goods from idrectpromo to customer’s destination is not insured, it will be customer’s risk if any goods lost during transition, the customer may choose either using their own freight company or buy insurance at 3% of the value of the order.

Claims and Returns

Although it is unlikely the case, we only accept the written claims which must be made within 14 days after the goods been delivered. The goods will be returned back for inspection, a refund or replacement will be guaranteed if there are faulty products or error printing.